Returns & Exchanges

At craftsmanshipwatches.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward returns and exchange process.

Returns Policy

You may return your item within 14 days of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and documentation.

Please note that personalized or engraved items cannot be returned unless they are faulty.

How to Initiate a Return

To request a return, please contact our Customer Service team. Once your return is approved, you will receive instructions on how to proceed.

Refunds

Upon receipt and inspection of the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you wish to exchange an item, please indicate your preferred replacement when contacting Customer Service. Exchanges are subject to product availability.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please notify us immediately. We will arrange for a replacement or refund at no additional cost to you.

Shipping for Returns

You are responsible for the return shipping costs unless the return is due to a mistake on our part. We recommend using a tracked shipping service, as we cannot be held responsible for lost or delayed returns.

For further assistance, please refer to our FAQ section or reach out to our Customer Service team.